Appointments

We understand that your time is valuable and we will make every effort to provide services in a prompt fashion.  We strive to give each patient our undivided attention and unsurpassed service for the agreed upon appointment time.  We do not double book our patients.  In exchange, we expect that you will be present for your appointment at the agreed upon time.  We understand that scheduling conflicts occasionally occur and would appreciate at least a 24 hour notice if cancellation of your appointment is necessary. 

Financial Policy

We will assist you to the best of our ability in obtaining the maximum benefits from your insurance.  During your first visit we will discuss the probable number of visits needed for your treatment, the length of each visit, and the costs involved. 

As a courtesy, we will process your insurance claim paperwork on your behalf.  You will be reimbursed directly from your insurance company for your eligible portion of the treatment fee.   Payment for your treatment is due at the time services are rendered. 

For your convenience we provide a number of payment options that may be used individually or combined according to your wishes.

• cash or check
• credit card (Visa, Master Card, Discover, American Express)
• Optional Payment Plans:  For your convenience we are pleased to offer Care Credit http://www.carecredit.com/go/ZKZ325/  These plans offer monthly payment plan options.  Click on the secure link to visit the web site where you can fill out an application online before your appointment.
  

If you have any questions about your insurance or payment options, please contact our finiancial counselor.

 Understanding Your Dental Insurance 

The factors stated below make determining the reimbursement level of your insurance very difficult to estimate accurately.  We will assist you to the best of our ability in obtaining the maximum benefits from you insurance.

Your dental plan is designed to share in your dental care costs.  It will not cover the total cost of your treatment.  Most plans cover between 20 and 80 percent of endodontic services.  Sometimes, needed services are not covered at all.  Generally, a dental benefit plan is a contract between your employer, or plan sponsor, and a third party (insurance company).  These contracts vary widely.  There are many ways in which dental plans are designed and how reimbursement levels are determined.  You need to know how your dental plan is designed, and its limitations.

UCR (Usual, Customary, and Reasonable)

These plans pay an established percentage of the dentist's fee or pay the plan sponsor's "customary" or "reasonable" service fee limit, which ever is less.  Although these limits are called "customary", they may not reflect the true value of the service that a dentist provides.  As a result, it may be noted on your bill that the fee a dentist has charged you is higher than the reimbursement levels of UCR.  Keep in mind, there is no regulation as to how insurance companies determine reimbursement levels, resulting in wide fluctuation.  In addition, insurance companies are not required to disclose how they determine these levels.

Annual Maximums

Your insurance purchaser makes the final decision on "maximum levels" of reimbursement through the contract with the insurance company.  Your annual maximum may be unknowingly exceeded or nearly exceeded when we provide an estimate of your endodontic treatment.

Treatment Exclusions

Your dental plan may not cover certain portions that are required for the appropriate treatment of your unique situation.  This does not mean these treatments are not necessary.

To avoid disappointment, we strongly encourage that patients contact their insurance company to make certain their dental insurance assumptions are correct. 

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